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Reliance Home Comfort Kitchener Complaint - Worst Customer Service Reliance Home Comfort Kitchener
Reliance Home Comfort Kitchener Complaint

Reliance Home Comfort Kitchener Complaint

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Worst Customer Service Reliance Home Comfort Kitchener


Called Reliance as it was recommended by a friend when furnace broke. Agreed to a service call between 4-8 pm on Saturday. I was home from 3:30 pm on. Called them at 8:30 pm as no one had arrived. They advised that they had called both my numbers and came to my house and no one was home. Re-arranged appointment for 1-6 on Sunday. Checked my cell phone call log and house call log. Only call was at 2:30 pm from a private caller with no message. Called reliance back to confirm numbers and time of attendance. They indicated that call had been at 2:30 pm only to my house phone and clarified that since no once answered technician did not bother to attend. I indicated that I would be home between 1 and 6 pm on Sunday, but my kids had to miss all their activities for this to happen. Waited all afternoon Sunday. At 5:50 pm, called Reliance as no one had called or attended AGAIN. They indicated technician was running late and would be there in 2 hours. TOLD THEM NOT TO BOTHER. Called another furnace company. Technician showed up within the hour and fixed the problem. Worst customer service ever.


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